Rural India lacks the necessary healthcare infrastructure and skilled manpower to manage serious medical emergencies and run intensive care units in accordance with cutting-edge critical care standards. Access to emergency care within the “golden hour” is insufficient or inadequate in tier 2 and 3 cities, which eventually results in increased out-of-pocket expenses. Doctor patient ratio is low in India which dips further in tier 2 / 3 cities. In addition, the majority of the hospitals are small to medium size (< 100 beds) in India and a very few of them are accredited with NABH. Small to medium hospitals face challenges in putting systems and processes in place in order to get accredited and need hand holding.

Ujala Cygnus aims to upgrade and provide additional services to existing hospitals in tier 2/3 cities while maintaining quality measures in order to get NABH accreditation. Under the government-managed and-funded Ayushman Bharat Yojana, Cygnus seeks to provide high quality, low cost, specialised critical care as well as free treatment for low-income households. To take this effort further, Ujala Cygnus institutionalised centres for excellence in intensive care, neurology and cardiology. The major healthcare services offered by Ujala Cygnus Hospitals are trauma, cardiology, cardiac surgery, high end critical care, neurosurgery, orthopaedics & joint replacement, gastroenterology, oncology, paediatrics and neonatology and advanced laparoscopy.